Store Policy

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Order and purchase information

• Payment information

• Website usage and browsing information

• Information you provide when contacting our Customer Care team

We only collect information that is reasonably necessary to provide our services, process orders, improve our website, and communicate with you.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Provide order confirmations and updates

• Respond to customer enquiries

• Process returns, exchanges, and refunds

• Improve our products and services

• Maintain website security

• Prevent fraud and unauthorised transactions

• Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected.

3. Payment Security

Your payment security is extremely important to us.

We do not normally store complete payment card details on our own systems. Payments may be processed through secure third-party payment providers.

Payment information is handled according to the security and privacy practices of the relevant payment provider.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand how visitors use our website, and improve your shopping experience.

Where required by applicable law, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings or available cookie controls on our website.

5. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, such as:

• Payment processors

• Delivery and shipping providers

• Website and hosting providers

• E-commerce and technology providers

• Customer service providers

• Fraud prevention and security services

These providers may only use information as necessary to provide their services or comply with applicable legal requirements.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a data security incident that requires notification under applicable law, we will take the appropriate steps.

7. Children's Privacy

Cotton Cloud sells clothing and accessories for children, but our website and online services are intended to be used by parents, guardians, and other adults.

We do not knowingly collect personal information directly from children for the purpose of creating customer accounts or completing purchases.

If you believe that a child has provided us with personal information without appropriate parental or guardian involvement, please contact us so that we can review and, where appropriate, delete the information.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Object to or restrict certain processing

• Request portability of certain information

• Withdraw consent where processing is based on consent

• Complain to the relevant data protection authority

To exercise your rights, please contact our Customer Care team.

9. Marketing Communications

If you choose to receive promotional communications from us, we may send you information about products, offers, promotions, or news from Cotton Cloud.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Cotton Cloud is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy & Safety Policy from time to time to reflect changes to our services, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last updated" date.

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Thank you for trusting Cotton Cloud.